Money-back Guarantee

30-Day Money-Back Guarantee

We’re confident that you’ll love Lumiblu FOCUS, which is why we offer a 30-day money-back guarantee.
 If you use the product daily according to the instructions but are still not satisfied with the results or the product itself, simply email us at info@lumiblu.com, and we’ll make sure everything is taken care of.
 Refund requests can be submitted within 30 days from the date of shipment.

Not Feeling the Effects?

Before requesting a refund, please make sure to use FOCUS as instructed: take 2 capsules daily in the morning after breakfast. The best effects can be felt with consistent daily use, so we kindly ask that you take it regularly for at least one week before forming a final opinion.
Results may vary from person to person. For best results, we recommend combining the product with a balanced diet, regular exercise, and sufficient rest.

Please note:
 The refund policy applies to one (1) product per household.
 If you open more than one box of the same product, the money-back guarantee will not apply to the additional boxes.

Our customer service team is always happy to assist you with any questions.

Guarantee, Returns & Exchanges

If you’re not 100% satisfied with your purchase, please contact us — our support team will always help you find the best possible solution.
 You can easily request:

  • a refund,

  • a product exchange, or

  • store credit toward your next order.

Return Process

The 30-day guarantee applies to first-time customers and the first purchase of a given product.
 It does not apply to repeat purchases of the same item.
 The guarantee can be used once per product and per household.

To request a refund, please do the following:

  1. Email us at info@lumiblu.com within 30 days from the date of your order.

  2. Include your full name, address, and order ID.

  3. Attach a photo of the product before returning it so we can verify its condition.

  4. Return all product containers and packaging (including empty boxes) along with the original invoice (place it inside the package).

  5. Use a trackable courier service with signature confirmation, as we cannot be held responsible for lost or undelivered parcels.

  6. Send the return to the Lumiblu warehouse — you’ll receive the exact return address via email once your refund request has been approved.

Please note:

  • Shipping costs are non-refundable.

  • The guarantee starts on the date of shipment and expires after 30 days.

  • Refunds are issued to the original payment method used at checkout.

The guarantee applies only to purchases made through www.lumiblu.com.
 If you bought the product elsewhere (e.g. from a reseller), please contact the respective seller’s customer service directly.